Let's take a trip in the way-back machine to December 13, 2007:
I was paying my phone bill via telephone today and utilizing the automated system. The conversation with the mechanical man voice (MMV) goes something like this:
MMV: "I see you are calling from 123-4567 (not my real number). Is this correct?"
Me: "Yes."
MMV: "What can I help you with today? You can say things like, 'pay my bill' or 'add services'."
Me: "Pay my bill."
MMV: "Okay. Let me look up your account. Hmmm . . . I can't pull up your information. I will need to transfer you to a customer service representative. Please hold while I transfer you."
Whoa. Excuse me? Mechanical Man Voice is pausing with a "Hmmm . . . " as if he's deep in thought about how to proceed?!?! Get real! All he's doing is following a series of yes/no, 1/0, or on/off options. It's nothing more than programming logic. Don't try fooling me into thinking that MMV is actually thinking or pondering this matter. I am SO not buying into that. It's just too weird.
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