12.13.2007

Hmmm

I was paying my phone bill via telephone today and utilizing the automated system.



The conversation with the mechanical man voice (MMV) goes something like this:

MMV: "I see you are calling from 123-4567 (not my real number). Is this correct?"

Me: "Yes."

MMV: "What can I help you with today? You can say things like, 'pay my bill' or 'add services'."

Me: "Pay my bill."

MMV: "Okay. Let me look up your account. Hmmm . . . I can't pull up your information. I will need to transfer you to a customer service representative. Please hold while I transfer you."

Whoa. Excuse me? Mechanical Man Voice is pausing with a "Hmmm . . . " as if he's deep in thought about how to proceed?!?! Get real! All he's doing is following a series of yes/no, 1/0, or on/off options. It's nothing more than programming logic. Don't try fooling me into thinking that MMV is actually thinking or pondering this matter. I am SO not buying into that. It's just too weird.

6 comments:

carrie said...

ugh! I hate those things! Just give me a person already!

Bunny Trails said...

Yeah, I'd prefer a human most times, too. I'd gotten pretty used to MMV, but the "hmmm" really caught me!

Cyndy said...

What is up with these "personal" automans anyway? Who are they trying to kid? If it were possible I would strangle the guy.

MamaArcher said...

that is too funny!
Thanks for stopping by my blog today!

LisaWA said...

ok... this cracks me up... when I call Qwest... our phone company I get the same guy....er...uh... computer....

Lisa~

Bunny Trails said...

You know the Qwest mechanical man voice, too, Lisa! I'm sure they share him across states. LOL! :D

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